CarbonTerra Privacy Policy

Last Updated: September 22, 2022

CarbonTerra Limited and its subsidiaries (“we,” “our” or “us”) recognize that your privacy is very important, and we are committed to protecting your (“your,” or “you”) personal information by complying with applicable existing privacy legislation.

This privacy policy (“Privacy Policy”) describes the personal information that CarbonTerra or its service providers collect, how it is processed as well as the purposes for such processing.

We may make certain content, products and other offerings, such as climate smart product offerings, carbon product service offerings, letters of intent, binding contract offers and acceptances, market data, price information, connectivity, contract confirmation, and messaging services, to enable the exchange of carbon offset credits (collectively, “Services”) between and other users, including through the Sites, from time to time.

In this Privacy Policy, “Sites” means any: (i) CarbonTerra website, including; (ii) applications made available by CarbonTerra from time to time via a CarbonTerra website or in any app store for use on mobile devices, tablets, personal computers or other devices; (iii) content offered on or through any of the foregoing, including the MyTerra platform; and (iv) modifications to any of the foregoing.

This Privacy Policy applies to personal information we receive and handle in connection with:

  • access to or use of the Sites;
  • access to or use of the Services;
  • marketing messages and other communications;
  • recruitment processes; and
  • the ability to connect users with our representatives or advisors.

How we collect and use personal information

In the course of using the Services, we collect and use information for the purposes identified below:

The kinds of personal information we collect and process include:

Account Creation: When you create an account with us, we may collect information including full name, email, social media account, phone number and password that you select to create an account with us. We may also collect information about your business, commercial operation or your employer. We use this information to administer your account and to verify your identity.

Profile Creation: To create your profile, you provide us with personal information including a profile image, linked social media accounts, geographic location, employer and job title, and business or commercial operation related information. We use this information for the purpose of publicly marketing carbon offsets credits.

Carbon Offset Marketing: To facilitate the exchange of carbon offsets, we may collect personal information about you depending on whether you are selling or buying carbon offsets.

  • If you are marketing carbon offsets for sale, we may collect related data including relevant location data, satellite imagery data, photographs, agronomic data, map data, recording, and information about how the carbon offsets were generated, and information available from public sources including land registries, records databases and government agencies. We use this information for the purpose of facilitating the exchange of carbon offset credits, to confirm your relationship with the business or commercial enterprise associated with the carbon offset credits marketed, and to ensure the legitimacy of carbon offset credits marketed through the Services.
  • If you are purchasing carbon offset credits, we may collect personal information about you including your name, job title, and employer. We collect information about your sales offers and sales history, including the details of any offered or completed carbon offset transaction] [for the purpose of facilitating the exchange of carbon offset credits.

Processing Payments: We use a third-party payment processor to process payments. Your payment card data or account information is provided to our payment processor. If you pay using a debit or credit card, we only store the last four digits of your credit card number, the card type, the expiration number, your postal or zip code and the country.

Subscribe to our Mailing List or Newsletter: You may be provided with the option to sign-up to receive our email mailing list or newsletter (including offers and promotions). If you sign-up, we collect your name, email address and related contact information. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our newsletter by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us.

Usage Data: We use certain information to help us understand the activity on platform, to monitor and improve the platform, and to tailor your platform experience. In addition, we may use third party service providers to collect analytical information about your use of the platform to help us tailor your platform experience, improve our products and the quality of the platform, and to manage and analyze data in order to better understand our users. This information may include technical data collected about your interaction with the Sites and email communications. This data may include: IP address; log files; unique device identifiers; pages viewed; date and time of access; content of request; username; password; usage data; device type; browser type and settings; language settings; aggregate statistical information; transferred volume of data; and website requesting access.

Social Media: We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

Contact:  When you contact us with a comment or question, or while using our chat function, we collect the information you provide such as your username email address and/or social media account,  along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may call you to confirm your affiliation with a business or commercial operation offering carbon offset credits for sale.

Some of the above may not constitute personal information under applicable privacy laws.

Marketing Communications: In order to send you communications and contact you about our goods and Services, programs, events, campaigns, functions or news updates that may be relevant or of interest to you, we may collect email address as well as other information on an optional basis.


The Sites may use “cookies” (these are files that are implanted in your hard drive by some websites to store information about your web use patterns) to enhance or personalise your use of the Sites. Cookies allow for the collection of information such as:

  • your browser type;
  • time spent on the Sites;
  • pages visited; and
  • your language preferences.

These cookies may also be used to collect and store information about your usage of certain components of the Sites. We or our service providers may in any case collect anonymous information that allows us to review information about the date, time, and duration of visits to the Sites without identifying you.

Pixel tags, web beacons, clear GIFs, or other similar technologies may be used in connection with the Sites to track the way you use the Sites and to compile statistics about Site usage and response rates. This information is generally automatically provided to us by your web browser.

You may choose to refuse cookies by turning them off in the browser; however, if you do not accept them, you may experience some difficulty in your use of certain components of the Sites.

We may use cookies to:

  • improve the functionality of the Sites;
  • process your requests and transactions;
  • display information more effectively;
  • personalize your experience while using the Sites;
  • gather information regarding how the Sites are used; and
  • compile anonymous and aggregate statistics.

The Circumstances in Which We May Share Personal Information

We may transfer Your personal information to our affiliates and other third-party service providers (such as entities providing verification services, crop analysis, providers of security, marketing, and IT services) in connection with the purposes identified above. If you make a payment via the Sites or directly to us or one of our dealers, your personal information may need to be provided to third parties for the purpose of processing such payments. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada, Barbados or other foreign jurisdictions. For more information about transfers to foreign affiliates or third-party services providers, including information about where our service providers process personal information and the purposes for such processing, please contact our Privacy Officer listed under the “Contact Us” section of this Privacy Policy below.

We and our Canadian, U.S., Barbados or other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S., Barbadian or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.

Subject to applicable law, you may withdraw your consent for us to use or disclose your personal information at any time. To withdraw this consent please contact us using the details below. Please note that withdrawing your consent may mean that we are unable to provide you with certain Services.

Security and Retention of Your Personal Information

We process personal information in a manner that ensures appropriate security of the personal information, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate physical, technical or organizational measures.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

Access to and Correction of Your Personal Information

We aim to ensure that your personal information is accurate, complete, and up to date. Please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate.

You may request us to provide you with access to the personal information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such personal information it may be necessary for you to satisfactorily verify your identity.

There are exceptional circumstances where access to or correction of your personal information may be refused by us, such as where access would be unlawful. We will advise you of such circumstances if they arise.


We may contact you by phone, email, text or via other electronic communication to provide you with marketing information and materials about our Services that may be of interest to you. If you do not wish to receive such communications, you may contact us or, as applicable, follow the unsubscribe options provided in the electronic marketing communications. Please note that you may continue to receive transactional or account-related communications from us.

How You Can Manage Your Privacy

As indicated above, if you receive email communications from us, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below. You may continue to receive transactional or account-related communications from us.

You may limit the collection of certain website information by deleting or disabling cookies. Most computers’ internet browsers enable you to erase stored cookies, block all cookies, or receive a warning before a cookie is stored. Disabling cookies may prevent you from using specific features on the Sites.

Please note that many opt-outs use browser cookies or device controls and are specific to the device, or browser, you are using. If you buy a new computer, change web browsers or devices, or delete the cookies on your computer, you may need to opt out again.

Privacy Policy Updates

This Privacy Policy will be reviewed from time to time to take account of new laws and/or changes to our operations. We recommend that you periodically review this policy for any changes.

Contact Us

We welcome your questions, comments or complaints about this Privacy Policy or our privacy practices. You can contact us at:

By mail:           

Privacy Officer
CarbonTerra Limited
211 – 310 Wall Street
Saskatoon, S7K 1N7, SK, Canada

By email:

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Policy, and with applicable privacy laws. To discuss our compliance with this Privacy Policy or to request access or amendments to your personal information, please contact our Privacy Officer using the contact information listed above.

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